Online Surveys

Strengthen Consumer Knowledge Using Well-Executed, Integrated Surveys

The key to successful relationship marketing lies in obtaining useful knowledge about and feedback from your consumers, then analyzing and responding to it. Web-based surveys are one of the most effective ways to drive this process.

E-centives Surveys provide basic and advanced features and functionalities, designed for seamless consumer information gathering and measurement. E-centives' customized and dynamic surveys can be easily created and deployed, and integrated throughout various consumer touch points. Plus, as consumer response data is collected, it can be viewed and acted upon in real-time.

Consider the Possibilities:

• Weave-in or "drip" surveys throughout your consumer relationships in order to ask the right questions at the most opportune moments.
• Integrate survey questions across various touch points such as e-mails, online registrations, coupon access, sweepstakes entries, etc.
• Connect survey information from multiple sources to individual profiles for a 360 ° view of your consumers.

If needed, E-centives' professional service team can help you craft a strategic and/or execution plan, which can help you determine the optimum number of questions to ask your consumers and the best points during the relationship to ask them, as well as the best way to integrate surveys into your overall relationship management process, and more.